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THE ABC COURSE

Powerful non-physical techniques for handling aggression and violence effectively.
 
First run in 1983 and constantly developed since then, this course is the ‘original’ of courses on the non-physical management of aggression.


Call 0116 2555 963 to discuss or book  
  
 
 

RATIONALE AND AIMS:
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Dealing with aggressive people is never much fun, and it's especially difficult if you don't understand aggression or know what you should do when confronted with it. In fact there are different types of aggression, each caused by different triggers. With instruction they are easy to spot and often straightforward to resolve. This course aims to make you feel much happier and more confident about aggression by covering the following

•  A clear way of conceptualising aggressive incidents - you will know the different types of incident
•  and what causes them.

•  You will have a repertoire of techniques for handling (potentially) violent situations using powerful,
•  non-physical methods.

•  You will feel you know all about aggression and violence, and how to prevent and deal with it in
•  your own situation.

•  You will notice that your new knowledge has a pay-off in dealing with all manner of situations,
•  whether aggressive or not.




THE COURSE COVERS THE FOLLOWING:
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•  Developing a proper understanding of aggression and violence. It is vital to understand the interplay
•  between the primitive and rational brain in order to understand aggression.

•  Knowing what to do about it. The person who starts with the right attitude, avoids the traps in body
•  language and also knows what to say, can deal with most aggressive situations.

•  Attitudes and Body Language: communicating directly with the primitive brain.

•  Verbal strategies. Having the right attitude and avoiding body language pitfalls are both vital. But you
•  also need to know what to say: verbal strategy and technique.

•  If all else fails. No matter how bad things are, there is always a best option. How to make the right
•  choice from a menu of options.

•  Prevention is better than cure: Risk Assessment. Afterwards, the risk is obvious. It needs to be just
•  as obvious before the event. Knowing the three danger factors.

•  Eliminating one or more of the three danger factors and therefore minimising the risk.





   
 
 
 

WRITTEN FEEDBACK:
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"The best training course I have attended."

Andrew Rule, Course Delegate


"The best course yet, gets you thinking about how you talk and act with people in all walks of life!”

Course Delegate


"Everybody should have this course for their own safety and that of others."

Nikunj Jarriwala, Course Delegate


"Absolutely first class. Excellent content expertly delivered by the tutor.”

Course Delegate


“There are absolutely no criticisms one could make, it has been excellent."
 
Course Delegate

"Absolutely enthralling from start to finish. Very comprehensive and relevant but also concise!!”

Alexander Clarke, Pharmacist


“First class course, very well presented and very relevant. It brings home the dangers we face but more importantly how to deal with situations.”

D Cole, Trainer


“One of the only courses (and there aren't may) where I haven't felt bored at all. I found it useful, entertaining and interesting. I will recommend it definitely.”

Course Delegate, Social Worker


“I found the course extremely interesting and relevant. Not only did it give me an insight into preventing violence and aggression but a better understanding of the course, it will change my interpretation of the behaviour of others.”

Yvonne Eynon, Practitioner