Testimonials - The RAID® Course
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"This is one of the best courses that the Trust has ever offered. I really enjoyed it and found it very useful."
Enid Aldred. A.C.A
"The course is an eye opener, I have learnt how to use the green behaviour of patients to override their red behaviour."
Olubunmi Mojola. Staff Nurse
"This has been one of the most enjoyable training sessions I have ever had since joining Trust. It was very educative, well explained and ideal for my practice. Hope this training is given to most nurses and other professionals in the Trust."
Course Participant
"This course has been an eye opener for me and I hope to make maximum use of it in my setting."
Course Participant
"Well presented, very informative and educative, enriched my understanding of individuals with challenging behaviour."
Wahed Abdulraman. Staff Nurse
"This has been the most enjoyable training I have ever attended in my whole entire career. I am looking forward to applying the RAID approach on the ward. The course was well presented and it was presented in a way that was easy to understand."
Catherine Mhlanga. Staff Nurse
"I can’t wait to go back to my ward and put my RAID approach into practice. I know there is going to be a great difference in the way I do my job."
Mosunmola Suleimon. Healthcare Assistant
"Brilliantly presented in a relaxing, friendly and inducing atmosphere. The best course I have ever been to. My confidence has soared."
Michael Bangura. Staff Nurse (RMN)
"Excellent course. Relevant to my practice. Excellent tutor. Enjoyable course. Will recommend to others."
Stephanie Johnson. Nursing Assistant
"Very educational, made me feel much more motivated and made me think about my practice"
Peter Coulson. Associate Practitioner
"This course is very beneficial to me and helpful in the job that I do. I will also be using this in my job and I enjoyed the course very much."
Emma Brown. Nursing Assistant
"This was a worthwhile course which I really enjoyed. I felt involved and made to feel my thoughts and ideas were important. I learned a lot from other people attending this course. Tutor was very easy to listen to and made the three days enjoyable. I feel I can put into my practice a lot of what I learned."
Janet Lamb. Nursing Assistant
"Really enjoyed the course, very refreshing. I feel this positive approach will not only benefit the people I support but benefit myself in my personal (home life)."
Hollie Sanderson. Support Worker
"Extremely fantastic. More than what I anticipated. Very informative, educational, refreshing. Worth attending."
Surgery Daniel. Nurse
"The course content was highly relevant to my field of work. It was well presented with ample opportunity to give feedback or have discussion. The pace of the delivery was timed perfectly to take into account different learning styles ... I look forward to returning to my clinical area and applying RAID."
Stuart Harding. Registered Nurse
"The course was both valuable and informative and equips the participants with perhaps a different view of ‘behaviour’, it was presented extremely well and in a manageable way, this was reflected in the test results. I hope that I can now implement RAID at ward level, well done (think green)."
E. Hughes. Staff Nurse
"I found this course extremely beneficial towards my work with patients suffering mental illnesses. RAID can be used in everyday life to ease situations and hopefully make life a little easier. I feel that I now will have a more confident approach to interacting with my patients."
Ruth Barron. Nursing
"I found the course content very interesting and relevant to my job. A lot of what it involved were things/ideas I would not have thought of prior to attending the course. It was very helpful and will definitely improve the quality of care delivery. I will definitely be implementing what I have learnt from this course into practice."
Juliet Moyo, Senior Staff Nurse
"The course has been of great value to me, especially when thinking about my line of work … Gives a lot of positive ideas as to how best to tackle situations and made the work worthwhile."
Lungakzi Hlebo. Staff Nurse
"I enjoyed the course and will be looking forward to any others."
J. Wright. Nursing Assistant
"The course was very exciting, educating and interesting. The presentation was very good. This particular course will greatly help me in the performance of my duty, most especially dealing with the extreme behaviour."
Kudirat Kusimo. Staff Nurse
"I think the course was extremely interesting and has boosted my confidence in doing my job, I feel more equipped to face the ward and I’m glad that we did this as a team, I think our knowledge and skills will help us work better together."
Viki Jones. Health Care Assistant
"Before the training there were a lot of talks about ignoring, down playing behaviours which appeared very dangerous bearing in mind the client group we care for. But after the training, the application of the RAID approach and framework made a lot of sense to me. The teaching style, knowledge of the subject, application to work and relevance to our client group is excellent."
Ken Ejezie. Senior Clinical Nurse Specialist
"The course is very appropriate to the needs of staff on the unit who are faced daily with challenging behaviours from our client group. I have really benefited from this course as it has helped to share my perspectives on how to deal with challenging behaviour."
Josh Ezeilo. Clinical Nurse Therapist
"I found it a very worthwhile course … The course has provided me with different views and positive approaches that I could apply in all situations in life and will particularly help me in working with the client group that I currently teach."
Richard Debrah. Trainer
"I have really enjoyed the course. I am already doing some RAID work with clients but it has also given me different ways of dealing with client problems in positive ways. The manual is very good."
Simone Reynolds. Project Worker
"The course was extremely useful and relevant to me. Very well presented particularly as relevant (mental health) examples were used to demonstrate points. Was presented in a clear and lively manner throughout which helped to keep audience engaged. I’m looking forward to applying these principles on the ward."
Rebecca Moorhouse. Psycho Social Therapist
"I thoroughly enjoyed the course. I found the content interesting, beneficial to working in mental health settings and particularly relevant to my area working with clients with personality disorder."
Diane Alfageme. Staff Nurse
"I thoroughly enjoyed this course and found the content totally relevant to my workplace. It was helpful to be able to discuss specific cases. I will leave this course focused and determined to make sure the young in our care are moved on more positively."
Susan Ainscough. Manager
"The course made me think about how I approached difficult behaviour within my workplace. It also showed me that I was not recognising ‘green’ behaviour enough. RAID has made me use my brain which is something I feel I haven’t done in a while."
Helen Devine. Residential Care Worker
"Lots of good ideas that would be easy to implement in the workplace."
Suzanne Dymond. Residential Child Care Worker
"This course was not only informative but extremely enjoyable. It re-affirmed the techniques we use are relevant, appropriate and positive but also gave more opportunity to look at the thought process in detail. Excellent."
Shelagh Lithgow. Residential Child Care Worker
"Very well presented in general. Booklet clear, concise and practical … Presenter had very good communication skills and helped make course very enjoyable and fun! Would certainly recommend course to colleagues. Look forward to its practical application with patients."
Helen O’ Neill. Psychiatrist
"Excellent content, very relevant. Mixture of exercises, videos and presentations worked very well. A very enjoyable three days."
Fiona Weldon. Clinical Psychologist
"Useful, beneficial course delivered in a relaxed, informative and humorous style. The course offers a unique and productive approach to dealing with the client group."
Fintan Caddow. Community Nurse
"Very well presented. I enjoyed the group exercises (especially the quiz) by the end I was surprised how much I retained. It would be beneficial if all staff would attend this course. By retaining the manual it should be easy to start implementing the theory on my return to the unit."
Elizabeth Thompson. Staff Nurse
"Really enjoyed the course. I think the course should become all clinical staff compliance training due to the nature of the work we do. As a MVA Trainer it is an area in the trigger and escalation phase I can emphasise to utilise these skills there as I say we are all ‘verbal accidents waiting to happen’ but this course can help change this – good fun – intense 3 days."
Karen Duckett. Senior Nurse/MVA Tutor
"The green approach is a good way to deal with extreme behaviour and I will try to use it which is sometimes not easy when patients can be very demanding."
Janette Taylor. Social Worker
"Well presented, written in a language that is easily understood. It is educational and once you have practiced and learned its motive, it is easy and practical to implement. Everyone should do it (compulsory). Fun, exciting and much more!"
Sandra Gear. Staff Nurse
"I have really enjoyed the course. Look forward to more APT courses."
Andrew Lomax. Healthcare Worker
"Looking forward to implementing RAID techniques in the working environment. Very interesting course."
Sue Pickup. Healthcare Worker
"A very interesting course, the tutor was excellent and I look forward to being able to implement these ideas on the unit I work on. I did find it hard at first to understand the difference between red and green behaviour but the tutor made it easy with his explanations."
Sue Thompson. Healthcare Worker
"Has provided me with some shinny new tools to use with clients and sharpened old ones! Excellent delivery."
Judith Knott. Occupational Therapist
"Made me review my practice in a positive way. The method of teaching was friendly and you felt at ease to discuss issues."
Katrina Ashworth. Staff Nurse
"I found the course very inspiring and relevant to my job. I can’t wait to implement this into practice."
Natalie Carter. RMN
"Thought provoking – very well planned out and enough time to take information in."
Jacqueline Devine. Team Leader
"Enjoyed doing the course. Interesting and useful to put into practice when back on the unit dealing with situations."
Karen Maxwell. Healthcare Worker
"Found the course very beneficial, highly appropriate to my work. Very interesting and was presented excellently. This training has been the most interesting I have attended in a long period of time, it’s very realistic and a great approach for the young people – Excellent, well done!"
Edel Blood. Centre Manager
"It was really refreshing to be in an environment which was so positive. It is so necessary in this type of employment to be reminded of how to look at things positively. The course was very relaxed and made for a good learning experience."
Noreen Forde. Child Care Worker
"The course is extremely helpful and the most uplifting that I have undertaken. It refocuses you but in a very positive way. I am really looking forward to putting RAID into practice and to see the benefits of using this model. It is a refreshing model. Had brilliant fun completing the quiz."
Jude Dillon. Social Care Worker
"At the end of this 3 day course felt that this would not only help me become a better practitioner but also in my personal life as a better mother, wife and friend. I now feel extremely up-lifted and hope this attitude will continue, just knowing the difference between green and red is invaluable. Thanks."
Natalie Cosgrave. Child Care Worker
"What a great course! I will find it very useful in my career in mental health and other areas of my life. I thought the presentations were very good with a wide range of teaching techniques used that kept me alert throughout the three days."
Richard George. STR Worker
"Brilliant course, just what we all need. Lots of group work which helped implant the ideas in our minds."
Mandy Barratt. STR Worker
"I feel it is an incredible way to live your life and treat people."
Ray Horne. Support Worker
"Brilliant course, very thought provoking! Common sense brought to life. Very enjoyable; looking forward to a new outlook on my work. Hope this will become mandatory training soon."
Rhonda Ashworth. Senior Support Worker
"I thought this course was extremely interesting. I think all members of staff should do this course as I think it is a real eye opener. The way it was presented was excellent, interesting and easy to understand … I would recommend this course to everyone as it is very enjoyable."
Will Firth. Support Worker
"I must say this is one of the best training courses I have attended in 15 years – it feels as though it will be useful in practice and will actually make a real difference to patients and staff."
Mark Dalgarno. Charge Nurse
"By far the most useful, interesting and funny training I’ve ever been on!! Can’t praise it enough – marvellous."
Sadia Hussain. Youth Offending – Crime Prevention
"This course was very relevant to my current work practices and I will be using it as of Monday morning (and at home). Thank you."
Claire Nugeni. Restorative Justice Worker
"One of the most enjoyable courses I have attended in years. I am looking forward to using the RAID approach and I’m sure it will bring rewarding results, both for clients and staff."
Sue McGuinness. Senior Support Worker
"I feel that this course will be tremendously beneficial to my job now and my continuous professional development. It will also be useful in my own personal life as it has proved a useful positive strategy for working with people. It was presented very well and the group was open. Absolutely brilliant – the best course I have ever done."
Bethany Alderson. Key Worker
"The course was excellent and thought provoking on an individual as well as service level. The practical work was incredibly useful and already people are looking at ways of implementing this approach."
Helen Meades. Speech and Language Therapist
"I have thoroughly enjoyed the RAID Course. It’s the best course I have been to in the last 10 years. It is very relevant to the work I do and wish I had done this course as part of my RMN training. The presenter was excellent."
Angie Maenzanise. Registered Nurse.
"I have thoroughly enjoyed the course and know that it will benefit me in my line of work. The presentation was brilliant, the best course I have been on."
D. Salmon. Nursing Assistant
"This is the most useful course I have ever attended and I would recommend it to everyone I work with. It has made me think about the way I work and how I can improve my practice to benefit the students I work with. The course was interesting and fun. Thank you for this opportunity."
Helen Wright. Senior Support Worker
"Very interesting, thought provoking and intense. I should have been on the course years ago. Highly recommended."
C. Cotterill. Technical Instructor
"Absolutely Fantastic!! I feel utterly inspired and am going to try my best to change staff and service users’ perspectives on empowerment and outcomes. I am now a ‘greener’ person!"
Abby Gravestock. Occupational Therapist
"Presentation was probably the best I have seen. Knowledge and motivation and belief in approach very evident throughout the three days. Will definitely refer to handbook in the future. An exciting approach for getting the best from patients."
Lorna Wells. Charge Nurse
"Re-motivated me, reassured me, enlivened me: it made my brain work again."
Social Worker
"The most interesting course I've ever been on."
Staff Nurse
"Very well presented, easily understood. Just an excellent course, all members of staff should attend compulsorily."
Clinical Psychologist
"One of the best organised and thought-out courses I have been on. I speak as a course participant but also a trainer of 20 years experience."
Social worker
"I really enjoyed the course. It will inspire me for many years to come. The most valuable course I have been on."
Psychiatric nurse
"I thoroughly enjoyed the course and found the whole RAID® approach like a breath of fresh air."
Care assistant
"I am sure this course was put together just for my needs. I now feel well-equiped to go back to my workplace and make a difference. Congratulations."
Senior care worker
"I feel both motivated and inspired, I can hardly wait to get back to work and put some of the things I have learnt into practice."
Staff nurse
"I have been working in the health service for nearly ten years and this has been the most interesting course I have been on, and I have been on many courses."
Social worker
"The course is extremely useful and the most uplifting that I have undertaken. It refocuses you but in a very positive way. I am really looking forward to putting RAID into practice and to see the benifits of using this model…"
Social worker
"Absolute requirement for professionals working with patients with extremes of behaviour … Most useful part – exercises, least useful – none identified."
Sachi Venkat. Associate Specialist
"Great course, well implemented. Only regret is that I wish I had done this earlier and feel this course should be included on inductions and be mandatory."
Jimmy Spencer. Nursing Assistant
"I found this course very helpful, will surely benefit me personally and professionally. The RAID techniques and approaches will definitely benefit the service users and the organisation. Well done to the organisers of this course, thanks a lot."
Harvey Blase. Senior Nurse
"Thoroughly enjoyed the course. Understood the teaching concept and the meaning of RAID. Intend to further develop myself by doing the other courses at the back of the course book."
Ben Kapfumvuti. Senior Staff Nurse
"Found the course thoroughly enjoyable. It was a real feel good factor because the ultimate goal is to see patients have a good quality of life and this course is trying to achieve this! Many thanks."
Sallyanne Garrett. Nursing Assistant
"This course was very rewarding and relevant to me. It was set at a good pace for all and also very interesting. I especially like the fact that it is done away from St Andrew’s as staff can feel more at ease."
Samantha Neary. Nursing Assistant
"Felt the course was very enjoyable and extremely relevant to my workplace. Although I think it will be difficult initially to implement the process, taking time to step back and identify ways of using RAID will certainly be beneficial to myself and the ward in the end. Thanks."
Lisa Cairns. Staff Nurse
"The course has been very beneficial to me and it will help me at home as well as at work."
Shona Cooper. Nursing Assistant
"I feel I will benefit from the course greatly, it will encourage me to look at the behaviour on my ward in a different way."
Shaun Hull. Health Care Assistant
"Interesting – easy to use skills that seem pretty effective. Clive and the group were good to work amongst. Thank you."
Lyndsey Slatter. Health Care Assistant
"I feel empowered to work more effectively."
Lynette Ramsoondar. Staff Nurse
"This course has shown lots of new ways in dealing with all different behaviours on the ward and my team and I are looking forward to implementing them."
Amber Ward. Health Care Assistant
"The course as an eye opener, informative and very relevant to my work situations. I feel equipped and enthusiastic to apply the principles."
Nonceba Vuso. Staff Nurse
"This has been a good course. It has highlighted that I am already positive and forward thinking with the clients but gives ideas and solutions for clients that are difficult. I particularly like the future, good RAIDing and ratcheting ideas. I would love to go on more courses to use with clients."
Nicola Genovese. Staff Nurse
"This course was one of the most relaxed and informative courses I’ve been on. I will make a determined effort to implement it at work. It enables me to see my role with patients more positively. It would be absolutely essential that every professional benefit from this course. Many thanks."
George Guiste. Senior Staff Nurse
"The course gave me the back up or assurance that what we do as a team is on the right track. It is nice to have a model which almost gives you ongoing permission to continue what you are already doing. I have also learnt many new ideas and approaches which will be easy to apply. It has also given me a broader positive outlook at nursing a patient – helping me look at the green not just the red. Course tutor was very good, giving us some other approaches/ideas for thought. Very well worth attending and a benefit for all. Thanks."
Shaun French. Senior Staff Nurse
"What a fantastic approach! The 3 days were full of ‘workable’ approached that can be put into practice immediately. It has given me a great confidence to work with people who in the past I found too ‘red’ to cope with. It will be such a positive challenge to go to work every day. The tutor’s approach was exceptional, a true professional with a great sense of humour and personality."
Margaret Sheeham. Senior Nurse, Psychiatry
"I have finally found that I have enjoyed a course and continued to do so for the whole 3 days. I never got bored and I really liked the tutor and his dry sense of humour!!! It was extremely beneficial and I can definitely apply this to my professional life and also socially, not always working in ‘the red’. I would love to attend other courses ASAP relating to this subject and have found the content both stimulating and relevant to my area of work."
Victoria Hill. Senior Staff Nurse
"What an enjoyable and useful few days. The Tutor presented the material wonderfully with lots of relevant and interesting stories. I also want to comment on how amazingly humanistic the course was, it was really refreshing to focus on so much positivity."
Kelly Hobbs. Assistant Psychologist
"This course was hugely beneficial and appropriate for the area in which I work. I feel motivated to apply this model on the ward to help improve the behaviours of our patients. Very inspiring course for myself and the most interesting one I have been on."
Rebbecca Smith, Technical Instructor
"I have found the RAID training to be very positive and rewarding. It’s good to come away and be able to look at what you do with fresh eyes and a new perspective, and I feel this training course has helped in this. I look forward to going away and applying the RAID principles at work and everyday life."
Rachel Hall. Technical Instructor
"Thoroughly enjoyed the course. Very relevant and will enable me to practice better. Has created much greater understanding of challenging behaviour and how to deal with it. Pace and level of course – excellent. Tutor/presenter – very helpful/approachable."
D Poynter. Teacher/Lecturer
"I enjoyed the course, found it very relevant to my work. It also gave me a positive perception about the extreme behaviours that I meet at home and work. It also relates well with any discipline. Well presented!"
Moreblessing Moyo. Deputy Unit Nurse Manager
"I thought the RAID course was very interesting and I hope to try out techniques at home also at work, which I think will be beneficial to myself and others"
Aileen Young. Nursing Assistant
"Found the course enjoyable, interesting and looking forward to using information in my workplace"
Katie Paterson. Nursing
"Found the course very interesting, it pulled a lot of previous knowledge together to use as one approach. Will actually find it useful to managing staff as well as patients! Found the speed and presentation very good. Great! I will definitely carry it across the whole team."
Paula Nicholson. Nurse Manager
"The most enjoyable course. Gave me support and confidence. The course was well presented. I’m glad I was given a chance to attend as the knowledge I’ve acquired is going to help me improve the care for patients."
Tozi Motsitsi. Staff Nurse
"I would like to thank you for initializing the re-birth of my motivation."
Psychiatric nurse
"I am sure that this course was put together just for my needs. I now feel well equipped to go back to my workplace and make a difference."
Senior Care Worker
"I feel both motivated and inspired. I can hardly wait to get back to work and put some of the things I have learnt into practise."
Staff nurse
"One of the most enjoyable, informative and well balanced courses I have attended. The venue was excellent and facilitator was of the highest standard. I know this will by far improve the standard of care my patients receive."
Simon Jackson. Staff Nurse
"I quit a care job in 2002 after being physically assaulted by a patient in a care home. Had I been training in this course (RAID) I would have remained and even requested to work as a care worker for the same patient. It’s kudos to the tutor and the course."
Issa Saalah, Health Care Assistant
"Brilliant, great fun and extremely useful and interesting."
Alex Taberner. Nursing Assistant
"Really helpful. Opened my eyes on the things that would help me professionally as well as generally in life. Brilliant!"
Jevgenijs Lesciks. Nursing Assistant
