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Terms & conditions

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Terms and Conditions

  1. By becoming a client of "The RAID® Course Online" you enter into a contract by which you: Confirm that you are willing to participate fully in the course. Agree to pay the relevant fees. Confirm that you have or are willing to arrange access to suitable materials as required by the course. Agree to attend the relevant competence assessment procedures if they are required by the course. Agree to take full responsibility for your actions and opinions. Agree to abide by these terms and conditions.
  2. All fees are payments in advance and are non- refundable except as stated below.
  3. We reserve the right to refuse clients for any reason.
  4. Where the course is sold at a distance, in line with Distance Selling Regulations, you have a 7 day cooling off period from receipt of your course materials if studying online and a 7 day cooling off period from the date we receive your booking if studying via an intensive course. If during this period you decide not to continue you must inform us in writing, returning all materials to us in their original condition. Your booking will then be cancelled and your deposit will be returned to you. You are liable for all postage costs. A full refund of fees paid will be made within 30 days subject to any deductions for damaged goods. No refund is payable 7 days after booking or after you have started a course, whichever is the sooner.
  5. Full payment of fees must normally be made within 30 days of invoice. Full payment must be received before you start any intensive course. Places might be limited and will only be confirmed on receipt of your deposit. Clients can elect to pay by instalments for online courses in which case the first payment must be made within 30 days. Second and third payments are due after 60 and 90 days. The payment schedule for corporate clients will be stated in the estimate.
  6. Unless stated otherwise fees levied by professional organisations for registration are payable by the client.
  7. All online courses must be completed within 3 years of start date. Intensive courses must be completed within 1 year. Deferment is subject to agreement in writing by "The RAID® Course Online" and a discretionary administrative fee may be levied. Any extension beyond the stated limits is at the discretion of "The RAID® Course Online".
  8. Clients of "The RAID® Course Online" must provide accurate and complete postal address, contact telephone number and e-mail address. We may refuse or cancel your enrolment if you do not supply these. Your details will not be used for any purpose other than the efficient and effective running of "The RAID® Course Online".
  9. The majority of correspondence with and from "The RAID® Course Online" is conducted electronically using e-mail and web-based protocols. Your details will be added automatically to our database. Your details will not be passed to any third party without your permission, unless requested by law or a similar authority.
  10. "The RAID® Course Online" abides by the Data Protection Act. Rights and responsibilities of "The RAID® Course Online"
  11. Depending on the course purchased "The RAID® Course Online" agrees to provide its clients with some or all of the following: Relevant course material. Access to the Campus Online™ platform. An assessment methodology suitable for the course. A non-transferable licence to use all relevant materials and web based services.
  12. We reserve the right to change payment of the enrolment fee prices without notice. This will not affect those who have already booked on the course at an agreed rate.
  13. "The RAID® Course Online" reserves the right to terminate any enrolment if it suspects that any part of these terms and conditions have been broken.
  14. If you have a complaint about any products or services provided by "The RAID® Course Online" please contact us on office@apt.ac or telephone 01273 35 80 80. One of our managers will contact you within 10 working days (excepting periods of closure normally Christmas and August).
  15. The manager will investigate your complaint and aim to provide a satisfactory way forward within a further 10 working days, subject to the limits outlined in these terms and conditions.
  16. No other statements in the training materials, on the website or e-mail correspondence may be taken to imply any contractual obligation by "The RAID® Course Online".
  17. Any liability will be limited to the payment of the enrolment fee paid, except in the event of personal injury or death at an event organised by "The RAID® Course Online".
  18. Information, whether on the web or in any other form, is provided for the use of clients and others at their own discretion. No liability will be accepted for the accuracy of any information or the consequences of its use by clients or others.
  19. Nothing in this agreement or in any material on the website or any other correspondence between us shall confer or purport to confer on any third party any benefit or any right to enforce any terms of this agreement.
  20. All client contracts are governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
  21. "The RAID® Course Online" is wholly owned by APT and RAID® is a registered Trade Mark